IT Operations Analyst

Join our IT Team based in Bristol as an IT Operations Analyst and help us achieve our mission of pioneering electric aviation.

We are seeking an Operations Analyst with strong technical expertise and experience, particularly in Cloud services and ITIL. As a key member of the Technology Services and Operations team, you will play a vital role in delivering high-quality technical support to users across Vertical Aerospace, ensuring exceptional user satisfaction and a personalised service.

While we prefer an office presence of four to five days a week, we are open to a hybrid arrangement when needed, such as three days in the office and two days working remotely.

What will success look like for you, as an IT Operations Analyst

• You'll respond to incidents and service requests escalated by the 1st line support team
• Your responsible for creating, maintaining and troubleshooting software packages for new software deployments, software removals and software updates.  
• Monitoring of backups and testing disaster recovery plans, remediating problems where they arise, you'll also maintain the network, ensuring connectivity for users and pinpointing any bottlenecks.
• You'll take ownership of performing vital server maintenance and ensuring up-time remains high
• We'll need you to resolve escalations and passto vendors and provide technical documentation to 1st/2nd line support.  
• Additionally to your core responsibilities, there will be the opportunity to own internal IT Projects as a technical lead, to implement, upgrade or improve the endpoint management infrastructure and related services. 

What would we like you to bring?

We want you to be successful in your role, in order to achieve this you, we're looking for experience in the below areas: 

• We're looking for knowledge of Windows 10, Microsoft 365 Administration and Azure Administration including Microsoft Azure SSO Management. 
• A track record of administering Windows Server and Active Directory including DNS, DHCP, Group Policy and CA’s. 
• Troubleshooting & maintenance of our SaaS and PaaS environments.
• Experience supporting MDM solutions such as Microsoft Endpoint Manager, Jamf & Others Networking fundamentals / experience troubleshooting network issues 
• Whilst not essential, experience in Atlassian suite (JIRA, Confluence & Bitbucket) and Engineering software support including MATLAB, 3DExperience, ANSYS & Altair, would be advantageous
• Experience of supporting ERP solutions such as INFOR, and software licensing experience (Microsoft 365, Atlassian, ERP and Engineering Software and Flexnet license manager) would be advantageous but not essential