IT Field Network Technician

Number of employees


United States, Washington, Seattle, United States

Posted on: 2022-09-14

Category: emobility

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Employment type:

Full time

Experience required:



Salary not provided

About the company:

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

This is what you’ll do:

  • Provide onsite L2 IT Support for Rivian Commercial locations – Technology and Applications troubleshooting/repair/resolution for all endpoints (Windows and Mac machines, kiosks, iOS devices, POS systems, printers, AV technology)
  • Assist with the buildout of Rivian Commercial locations – Installing workstations and imaging machines, configuring AV conference rooms, installing network equipment such as wireless access points, etc.
  • Perform regular IT maintenance and assist with IT upgrades - Assisting with server and network upgrades, OS upgrades, technology rollouts, and onsite/offsite meeting coordination
  • Network monitoring and initial troubleshooting of network related issues
  • Incident Management – Responding, tracking, resolving, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI)
  • Provide occasional level 1 technology support during high-demand periods (incidents/outages, enterprise-wide deployments, etc.)
  • Track IT assets and follow the inventory management guidelines – Desktops, Laptops, Tablets, and other peripheral equipment
  • Adhere to the End User Computing policies (including desktop group policies), standards, and procedures for hardware and software
  • Provide after-hours support as per the business demand – Traveling users in different time zones and other IT Infrastructure changes
  • Collaborate with members of the information security, network, and cloud teams to ensure consistent IT services to our business users
  • Create knowledge base articles and process documentation
  • Look to improve all aspects of the Commercial IT Support functions continually

This is what you’ll need:

  • 3+ years hands on network engineering with Implementations or Operations experience with emphasis on enterprise LAN and WAN infrastructure
  • CCNA level of certification or equivalent
  • Hands on Layer 3 routing experience required
  • Hands on Layer 2 switching experience required
  • TCP/IP stack, BGP, OSPF and EIGRP routing protocols experience required
  • Knowledge of Wireless LAN are required
  • Experience with Cisco IOS XE/NXOS configuration and troubleshooting is a must
  • Experience with Juniper Mist is highly desired
  • Experience with Fortinet firewalls is highly desired
  • Unix/Linux scripting or automation (shell, Python, Ansible) desired
  • Security (ACLs, VPNs, 802.1x) experience desired
  • Knowledge and experience with wireless predictive and testing tools highly desired

This is where you’ll work:

Department: IT Infrastructure and Enterprise Applications

Location: Preference to Brooklyn (New York)

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  


Please note that we are currently not accepting applications from third party application services.

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