Intern, Site support Technician, Summer 2026

Lucid is seeking a Site Support Technician intern to work alongside a team of Senior Helpdesk Technicians based in Casa Grande, AZ. As a member of the support center team, the successful candidate will primarily provide technical support to users, both local and remote for desktops, laptops, OS, applications, network connectivity, & cell phones.

Essential Responsibilities & Duties

• Provide timely and effective technical support to GEI users and prioritizes incoming requests based on business needs by utilizing Jira ticketing system.

• Assists senior team members with complex issues to gain experience and exposure to more advanced problems

• Contributes, reviews, and maintains knowledge base content on an ongoing basis

• Provision user accounts and configure and deploy Windows workstations, laptops, printers, fax machines, and peripherals, within company standards and guidelines

• Configure and troubleshoot Anti-virus software, assist, or train staff with Microsoft applications such as Excel, Word, PowerPoint, and Outlook in an Office 365 environment

• Software installation and troubleshooting support of various engineering specific applications

• Setup and deliver computers to new hires and staff

• Work independently or with other staff to troubleshoot technical and network issues over the phone, or via remote access; recommend and perform system upgrades

• Willingness to work after hours and weekends when required.

• Setup and configuration of cell and smart-phone devices

• Perform other duties as needed

Minimum Qualifications

• Strong analytical and problem-solving skills, excellent communication skills

• Ability to remain calm in stressful situations and adapt quickly to change

•An aptitude for grasping the value of new information

•Ability to take ownership of complex issues/assignments and follow through to completion

•Ability to present in a competent, efficient manner in dealing with the various levels of company personnel

•Strong organizational skills with excellent attention to detail and accuracy

Education:

Field(s) of study: Computer Science, Information Technology, or a related field

· Currently enrolled in a Bachelor’s Degree program at an accredited university.

· Proof of enrollment in current or into next program (MS)

Program Information:

· Timing: May- August, or June-September pending class schedules.

· Duration of Internship: Our internship program is 12 weeks; the end date is flexible based on individual needs.

· Work Location & Environment: This position will be in Casa Grande, AZ and is fully in-person. You must be prepared to start onsite for your first day of employment. The working environment will be office work.

· Compensation: Student compensation is based on location and current degree level, non-negotiable ranging from $34 to $48.

· Relocation: May be provided on a case to case basis.

· Housing/Transportation: You must provide your own living arrangements and transportation in the local area.

· Background Check: All offers of employment are contingent on clearing a background check.

· Drug Screening: All offers of employment are contingent on passing a drug screen.

· Medical benefits: Dental, vision, and medical on day 1 for all interns working full-time.

· Visa Sponsorship: Lucid may but is not obligated to sponsor foreign national employees requiring company sponsorship for U.S employment authorization.