Head of Consumer sales

Octopus Energy

3800

Weybridge, UK, United Kingdom

Posted on: 2024-03-28

Category: energy

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

What we do. Electric Car Leasing

Why we do it. Greener. Fairer. Future.

We’re an ambitious, fast-paced start-up building a customer centric Electric Vehicle (EV) business.

We’re expanding our Growth Leadership Team and looking for an outstanding sales leader to run our Consumer sales teams, reporting into the Chief Commercial Officer. You will lead our teams of EV Sales Experts who support consumers with choosing the right EV, charger and funding solution.

Our Team and Proposition

A large part of what we do today is Salary Sacrifice - in simple terms, Salary Sacrifice is an employee benefit that means you can get an amazing EV and save on tax while you’re at it. The employer leases the car from us and offers the scheme to their team as a perk.

When an employee of one of our 4,000+ signed up businesses expresses an interest in joining the scheme, this is when our EV Experts step in to support. Establishing a 121 relationship with each potential customer, they guide the employee through all things EV, charging and how Salary Sacrifice works.

In addition, we are developing our direct to consumer proposition, launching fully later on in the year. Currently in testing, our online first proposition will enable consumers to make the switch to electric in a simple and affordable way. When consumers have a question or need support this is when the EV experts will step in.

Today there are around 60 EV Sales experts in the team split across 7 direct report team managers. We are expecting this to grow throughout this year and beyond. Our customers include brands such as Nando’s, Co-Op, Dyson, Zoopla, Huel, Innocent Drinks, Pepsico, McLaren Racing and many more.

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

Create and deliver the strategy that ensures we support consumers to make the switch to electric driving in an efficient and scalable way

Lead, inspire, nurture and motivate a commercially focused Consumer Sales team - hiring, development, coaching, performance management etc.

Drive efficiencies within the team, our customer relationships and propositions that maximise use of technology to ensure simplicity and scalability

Work with Product and Tech teams to deliver a scalable digital journey for employees of our customers and direct consumers

Work closely with our Vehicle acquisition teams to ensure we have the right vehicles in our stock to support our growth ambitions

Combined with our customer proposition team support testing and development of new products along with current proposition iterations

Try new things and experiment - we encourage making mistakes and failures along the way

Increase NPS scores and response through strong client relationships

Act as a point of escalation when needed for customers

Work closely with other leaders across the business and the Senior Leadership team to create a smooth experience across the journey and build a culture that supports customers and our team