Fleet Administration Specialist

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

*Please note that this role will be office based 5 days per week.

The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK. 

We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.

Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. 

We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.

-Process all incoming Penalty Charge Notices from various authorities and issuers

-Ensure accurate logging of each PCN into the system, categorising by type (e.g. parking, speeding, toll roads, congestion charges)

-Assign PCNs to appropriate vehicles and notify respective drivers

-Monitor the status of all outstanding PCNs and ensure they are resolved in a timely manner

-Maintain our database of all PCNs

-Liaise with other team members and departments to solve queries and respond to objections from drivers

-Ensure timely payment of valid PCNs maintaining up-to-date records

-Assist in preparing and submitting formal appeals against incorrect PCNs

-Track and monitor the outcomes of appeals, updating internal systems as necessary

-Handle the recharging process promptly and accurately

-Ensure all vehicle registration documents are accurately maintained and updated

-Manage the process of ordering vehicle records as required

-Regularly update and maintain vehicle information on the DVLA portal

-Ensure compliance with all regulatory requirements relating to vehicle documentation

-Monitor and manage recall notices, ensuring that they are communicated to the relevant parties and acted upon in a timely manner

-Coordinate any necessary actions required to address recall notices

-Open and process daily incoming post, ensuring that all correspondence is directed to the appropriate departments or individuals

-Perform general administrative duties as required to support the smooth operation of the office

-Provide administrative support to other teams with vehicle-related tasks, including document preparation, data entry, and information retrieval

-Assist in the coordination of other logistical tasks as required