Field Team Leader - North

Number of employees

3800

England, UK, United Kingdom

Posted on: 2024-06-24

Category: energy

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality. We’re head-over-heels with low carbon tech such as heat pumps, solar PV & EV chargers - which instantly help reduce a customer’s carbon footprint and give them control over their energy use.

As the Solar Field Operations Team Leader you will be leading a regional field team within the residential solar PV installation business. The team's function is to survey customers' homes to check that they are suitable for solar installations. You will be responsible for the day to day operations of the regional team.

You will have management of the north regional team and will work with them & cross-functional teams (sales, install support, aftercare etc) to prioritise the biggest opportunities to improve capacity and quality, and how to roll out, test and track updates to teams in the field.

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you’ll do:

  • Lead a regional field team to carry out solar surveys in people's homes
  • Ensure all field teams provide the best possible customer service by managing the individual performance of field teams; 
  • Ensure all surveys meet all compliance criteria; 
  • Lead the teams to ensure health and safety is at the forefront of day-to-day tasks; 
  • Review and manage cost control of all solar surveying activities; 
  • Engage the team to understand and define key issues for improvement/opportunities;
  • Promote the teams to work together to find solutions to daily challenges and promote new ways of working 
  • Continue to carry out some surveys to stay close to the challenges in the field;
  • Support cross-manager information sharing and collaboration
  • Check & process expenses, overtime sheets & field per diem’s
  • Plan and deliver onboarding for new starters, organising tools, cars & travel logistics
  • What you’ll need:

  • Highly organised and structured way of working;
  • An ability to lead from the front, joining team in the field on surveys
  • Strong people management skills, motivate and sustain a high performing team
  • Remote working, able to travel across area regularly to regions 
  • Ability to lead and inspire field team to deliver epic customer service and support them to work safely and compliantly;
  • Passionate about customers with the desire to own any problems and manage customers to a positive outcome; 
  • Able to pick up new technical knowledge quickly and communicate to the team
  • Proactive, anticipating the needs of customers, your team and your colleagues
  • Able to performance manage a team to maximise their potential; 
  • Ability to lead the day-to-day tasks while future planning for success; 
  • Able to build relationships quickly and collaborate with various stakeholders to deliver at speed, with a focus on quality, safety and customer experience;
  • Able to see challenges and find innovative solutions to overcome barriers; 
  • Awesome people skills, a keen eye for detail and the ability to think creatively;
  • Drive to innovate and be excited to do things differently;
  • Passionate about energy efficiency and the fight against climate change;
  • Curious and excited to learn and grow;
  • Ability to analyse data and present information for various audiences
  • Have a driving licence and be able to travel and stay away across the country
  • Why else you'll love it here

  • Our company culture - we won best company to work for in 2019 and our CEO, Greg has recorded a podcast about our culture and how we empower our people   
  • Flexible working environment - genuine work life balance here, we are in the top 5 companies in the UK, we treat you as a human, and do our best to make work and life merge smoothly together 
  • Relaxation - we don’t count your holidays here, we work hard, and so we know you need to play hard as well (within reason of course) 
  • Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success 
  • Office culture - have a certain tech requirement? We’ll do our best to get it. Our offices are also stocked with fruit, breakfast, great coffee and soft drinks. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner 
  • Social Events - we sponsor YeoValley’s summer festival, valleyfest, every year for our big offsite Summer party (we take our kids too) and we also aim to have 3 parties a year 
  • Parents - get access to tax free childcare and maternity and paternity pay.  We’re always looking for new ways to support parents, during lockdown we created OctoKids TV to help keep your kids occupied and entertained 
  • Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you 
  • SmartPension Scheme - employer 5% employee 3% and you can contribute more 
  • Cycle to Work Scheme - to help lower your carbon footprint whilst good for your health We also have access to the EV Salary Sacrifice Scheme - if you want to get an EV!
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