Rivian

United States, California, South San Francisco, United States

Posted on: 2022-07-11

Category: emobility

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

Field Service Technician III

About the company:

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

 

Responsibilities

  • Initially helping support pre-production vehicle builds, including assisting cross functional teams 
  • Travel to locations to support as needed until the local Service Center opens, including but not limited to, production plant
  • Operate remotely until local service center opens, if applicable
  • Follow Rivian repair procedures and improve efficiency without compromising quality and safety of the repair 
  • Perform required repairs and inspections on vehicles
  • Perform high voltage repairs on vehicles after training is provided 
  • Perform vehicle repairs in a setting outside of a service center
  • Provide technical support outside of standard Service Center hours of operation, when remote
  • Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
  • Store Mobile Vehicle in a secure location and operate within compliance and related policies
  • Support campaigns and containment initiatives   
  • Maintain and process accurate expense reporting as needed
  • Maintain high quality work and efficiency while working with little supervision
  • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment 
  • Provide service support to the field to support the Service organization
  • Communicate technical terms into easy-to-understand concepts when engaging with customers
  • Go above and beyond for each and every customer

 

Qualifications

  • Must be able to work from 9 PM to 6 AM
  • Automotive Technology/Technician Degree or equivalent experience
  • 5+ years of automotive service repair experience
  • 3+ years of EV service and repair experience preferred
  • A/C 609 certification required
  • Experience using a variety of test tools including a PICO-scope, PCAN, Kavaser Memorator, & breakout box
  • OEM Certified Master Technician experience is a plus
  • OEM Specific Technician Training experience is a plus
  • Ability to drive non-commercial truck and trailer
  • Ability to travel up to 100% of the time, or as needed 
  • Must possess a valid driver’s license, and maintain a clean driving record
  • Parts department and billing experience preferred
  • Experience using a work order management system and repair documentation
  • Experience working in start-up environments
  • Strong Mechanical and Electrical diagnostics experience, including high voltage systems
  • Strong written and communications skills 
  • Strong organization skills with attention to detail
  • Physical exertion may be required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling)
  • Fully vaccinated against the COVID-19 virus (proof required)
  • No drug or alcohol related driving incidents in the last 3 years
  • No more than 1 serious moving violation in the last 3 years
  • Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
  • Will be subject to continuous Motor Vehicle Record (MVR) monitoring

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

 

Please note that we are currently not accepting applications from third party application services.