Field Service Technician II

Role Summary

The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus. This opening will be located at our South San Francisco Service Center location and reports directly to the Regional Service Manager.

Responsibilities

• Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
• Operate remotely until the local service center opens, if applicable
• Follow Rivian repair procedures with efficiency without compromising quality and safety
• Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
• Assist and support vehicle repairs in a setting outside of a service center
• Conduct road tests on vehicles to ensure quality of the repair
• Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
• Identify and explain the Rivian product line, EV framework, tools and accessories
• Stay up to date with technical skills and required training
• Support campaigns and containment initiatives
• Maintain and process accurate expense reporting as needed
• Maintain high quality work and efficiency while working with little supervision
• Ensure proper documentation and technical notes are satisfactorily for internal and external use
• Identify areas of improvement and provide feedback to senior technicians or manager
• Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
• Provide service support to the field to support the Service organization
• Ability to perform duties and communicate with a high level of professionalism, in a customer facing environment

Qualifications

• HS Diploma or GED preferred
• Graduated from an accredited automotive repair school preferred
• Have hands on work for 3+ years, and in the automotive field is a plus
• Proficient in using hand tools and power tools
• Know basics of diagnosis and workflows
• Able to read electrical schematics
• Entry Level Diagnostic exposure
• Understands how high voltage and low voltage electricity works (basic electricity theory)
• Able to perform tire repair and vehicle alignment
• Ability to drive non-commercial truck and trailer preferred
• Ability to travel up to 75% of the time, or as needed
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
• Minimum age of 21
• No driving related suspensions or revocation of Driver License (within a 3-5 year period)
• No drug or alcohol related driving incidents in the last 3 years
• No more than 1 serious moving violation in the last 3 years
• Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
• Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Parts department and billing experience preferred
• Experience using a work order management system including repair documentation
• Experience working in start-up environments preferred
• Exhibits patience and eagerness to learn
• Strong organizational and time management skills along with attention to detail
• Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
• Strong understanding of written and spoken English
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours

Salary Range/Hourly Rate for California Based Applicants: $32.70 to $36.55 per hour (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.