Field Service Technician

As a Field Service Technician, you will be the first line of defense for commissioning printers and troubleshooting. How well you communicate and troubleshoot will be a direct reflection of Icon. A diverse understanding of electrical, mechanical, networks and controls topology will thrive in this role. You will be responsible for connecting 3D printers in the field and providing first line of defense to failures. A powerful desire to personally resolve issues and recognizing when to escalate are a vital attribute to thrive in this role. Must be capable of working day or night shifts, weekends, and support an on-call schedule when needed. This role reports top the Head of Engineering Support and is based at our Austin, TX campus. 

RESPONSIBILITIES

• Connect and disconnect electrical, pneumatic, and network cabling to facilitate printer mobility.
• Troubleshoot electrical, mechanical, and software systems virtually or in person using schematics or other documentation. 
• Manage the delivery and inventory of replacement part inventories.
• Update and maintain accurate work steps via our ticketing system. 
• Provide an exceptional working relationship with Print Operators to maintain schedules and determine root cause of problems. 

MINIMUM QUALIFICATIONS

• Associates or relevant technical degree with 1-year hands on experience or relevant technical certifications with 3 years’ experience.

PREFERRED SKILLS AND EXPERIENCE

• Experience in manufacturing maintenance or field service environment.
• Solid time-management skills. 
• Familiar with multi axis machines such as CNC’s or 3D printers.
• Experience with a Preventative Maintenance program.
• Familiarity with PLC’s, VFD’s, digital and analog signals.
• Competent with Microsoft applications and willingness to learn new software’s. 
• Ability to work under pressure. 
• Exceptional interpersonal and communication skills.