Field Service Engineer - Factory End of Line

<div class="content-intro"><p>Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p> <p>As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p></div><p><strong>Responsibilities:</strong></p> <ul> <li>Provide diagnostic and repair support for Rivian vehicles at the plant in Normal, IL</li> <li>You will specialize in advanced diagnostics and heavy repair of all Rivian vehicle models and all vehicle systems</li> <li>Provide localized assistance with complicated or highly technical repairs of advanced systems including; HV battery, Infotainment, Drive Unit and Driver’s Assistance</li> <li>You will model proper diagnostic and repair techniques as well as conduct some onsite training for local Technicians</li> <li>Develop diagnosis and repair plans such that vehicle dwell time is kept to a minimum</li> <li>Create failure reports for common and severe vehicle failure modes to inform engineering teams of field corrective action and opportunities for product improvement</li> <li>Promote and foster principles of “Rivian Compass” (work ethic, culture, behaviors, etc)</li> <li>Provide technical mentorship for local service locations, promoting best practices, safety and efficiency</li> <li>Conduct and document localized engineering studies or field validations of Rivian products</li> <li>Work toward achieving KPIs for your area, which may include goals of minimal vehicle downtime, vehicle throughput, on-site diagnostic assistance proficiency, etc.</li> <li>Foster close collaboration between Reliability and Engineering teams to provide accurate reporting</li> <li>Perform incident response plan for emergency events where onsite support or data gathering is time sensitive and business critical</li> <li>Uphold and foster a positive work environment and a culture of collaboration in each Rivian facility in which you work as well as 3^rd party support you may provide</li> <li>Provide feedback on diagnostic tools (software and hardware tools) to improve functionality and ease of use</li> <li>Partner with Diagnostic Engineering and Repair Plan Advisor teams to develop strategies to streamline and where possible, automate diagnosis for all major vehicle systems with the goal of shortening the service repair process</li> <li>Assist in any other business critical initiatives where your technical and communication expertise is valuabl</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>5+ years of automotive experience performing advanced technical diagnosis on modern vehicle systems</li> <li>BS degree in mechanical, electrical engineering or computer science and/or automotive accreditations from reputable institute</li> <li>Experience with modern advanced vehicle diagnostic tools</li> <li>Computer skills proficiency and excellent written and spoken communication skills</li> <li>Proven expertise in data analysis and critical thinking</li> <li>Experience working as an automotive technician</li> <li>Proven success in driving service support requirements in a complex environment</li> <li>Track record of working closely with cross-functional teams and stakeholders in a technology environment</li> <li>Process design experience, with proven ability to understand, document, and transform complex processes</li> <li>Strong analytical and structured problem-solving capabilities with high level analytical ability where opportunities for improvement are unusual and complex</li> <li>Appropriate interpersonal styles and communication methods to work effectively with internal and external partners</li> <li>Extremely detail oriented</li> </ul><div class="content-conclusion"><h4>Equal Opportunity</h4> <p>Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p> <p>Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href="mailto:[email protected]?subject=Application%20to%20Rivian%20-%20Assistance%20Request">[email protected]</a>.</p> <h4>Privacy</h4> <p>We take your privacy seriously. For details please see our&nbsp;<a class="c-link" href="https://rivian.com/legal/candidate-privacy-notice" target="_blank" data-stringify-link="https://rivian.com/legal/candidate-privacy-notice" data-sk="tooltip_parent">Candidate Privacy Notice</a>.</p> <p>&nbsp;</p> <p><strong>Please note that we are currently not accepting applications from third party application services.</strong></p></div>