Field Engineering Technician II

RESPONSIBILITIES:

• Connect and disconnect electrical, pneumatic, and network cabling to facilitate printer mobility with minimal supervision.

• Independently troubleshoot and resolve electrical, mechanical, and software issues on the printers and related systems.

• Update ticketing system with accurate documentation of troubleshooting steps, replacements, and maintenance performed.

• Build strong relationships with Print Operators to ensure smooth project execution and determine root causes of recurring issues.

• Lead the coordination of complex tasks while ensuring team safety and efficiency.

• Perform preventive maintenance and routine inspections to reduce downtime and maintain printer performance.

• Regularly monitor printer data to identify potential issues and proactively address them.

MINIMUM REQUIREMENTS:

• 1+ year(s) years as a Field Technician or equivalent experience in a technical, hands-on role.

• Certifications: OSHA 10, CPR, heavy equipment (all provided by ICON).

• Ability to read wiring diagrams and terminate cables (e.g., camlock power, EtherCAT cables).

• Strong communication and documentation skills.

• Able to foresee potential issues and guide others in mitigating them.

• High Level: Can plan ahead and mitigate issues before they occur. Ex: Directing/ helping others through a troubleshooting / issue prevention scenario.

• Ability to prioritize, adapt, and work under pressure in dynamic, fast-paced environments.

• Proficiency in English, both spoken and written.

PREFERRED REQUIREMENTS:

• Advanced proficiency with PLCs, VFDs, and electrical troubleshooting, including equipment replacement and manual controls.

• Proficiency in remote device operation and system navigation.

• Documenting issues found and communicating to another team member, shift hand off.

• Process oriented: follow SOPs, workflows and team instructions.

• Experience in different types of welding

PHYSICAL/ENVIRONMENTAL REQUIREMENTS:

• Must be prepared to work, in part, in extreme environments: temps > 100 degrees or below freezing, sun, rain, mud, lack of electricity, etc.

• Willingness to travel outside of Austin, TX, for extended periods and work on-call, nights, and weekends.

• Must be able to lift 50 pounds.

• Strong verbal and written communications skills