Enterprise Applications Support Analyst

Zoox

2600

Foster City, CA, United States

Posted on: 2023-12-15

Category: emobility

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Zoox is transforming mobility-as-a-service by developing a fully autonomous, purpose-built fleet designed for AI to drive and humans to enjoy.

As the Application Management Services Analyst at Zoox, you will play a pivotal role in developing and maintaining robust partner relationships, with a primary focus on SAP modules (FICO, MM, QM, PP, EWM, TM, and EAM). Your responsibilities will span from managing business requirements to ensuring service quality and maintaining strong communication with our AMS partner. This role requires a candidate with a strong background in SAP Application Management Services, excellent collaboration skills, and a commitment to upholding Zoox's values.

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Responsibilites:

Serve as the main point of contact for AMS services, ensuring the AMS Partner delivers on Zoox's requirements outlined in the Statement of Work (SOW).

Collaborate closely with the AMS partner to establish and maintain strong practices aligned with Zoox's values.

Focus on service quality, service availability, and operational capability in conjunction with relevant processes and performance management.

Conduct periodic reviews with the AMS Partner, including weekly burn reports, monthly trends/KPI reviews, and quarterly business reviews (QBRs).

Manage the development and maintenance of AMS system documentation, procedures, and standards.

Handle escalations and communicate effectively with stakeholders to address concerns and ensure satisfaction.

Maintain the integrity of the development, test, and production environments associated with each application.

Bachelor's degree in Information Technology, related field, or equivalent work experience.

8+ years of experience with SAP Application Management Services (AMS).

5+ years of SAP Functional experience in any supply chain modules.

Strong acumen to understand business needs and manage services in a dynamic environment.

Knowledge and experience with SLA’s, OLA’s, and Contracts in insourced or outsourced environments.

ITIL Certification is a plus.

SAP Certification (any module) is a plus

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