Energy Storage Area Service Manager

Number of employees

1010

San Diego, CA, USA, United States

Posted on: 2024-02-09

Category: energy

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Fluence is the leading global energy storage technology and services company, created and backed by Siemens and AES, two industry powerhouses and pioneers in energy storage. Fluence unites the scale, experience, breadth, and financial backing of the two most experienced icons in energy storage.

Our mission is to create a more sustainable future by transforming the way we power our world. Energy storage is critical to this transformation, yet today the market is fragmented and customers face the challenge of finding a trusted technology partner amidst conflicting technical claims, inexperienced vendors and installers, and new market entrants with limited power sector knowledge.

Fluence brings the proven technology solutions and services that overcome the commercial and regulatory barriers that stand in the way of modernizing our energy networks. We are the partner that can deliver at a global scale with the most experienced and knowledgeable team in the world.

About Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products, comprehensive service offerings, and the Fluence IQ Platform, which delivers AI-enabled SaaS products for managing and optimizing renewables and storage from any provider. Fluence is transforming the way we power our world by helping customers create more resilient and sustainable electric grids.
For more information, visit our website, or follow us on LinkedIn or Twitter. To stay up to date on the latest industry insights, sign up for Fluence's Full Potential Blog.
 
OUR CULTURE AND VALUES

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

We are Leading
Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

We are Responsible
Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We are Agile
We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We are Fun
We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all. 

Energy Storage Area Service Manager
Location: (San Diego Metro, CA )

ABOUT THE POSITION:
The primary purpose of the Area Services Manager is to ensure proper execution of Fluence’ service contracts across multiple projects and to manage the Field Service Engineers & Technicians assigned in the area.

As the Area Services Manager, you will:
•Own the safety culture of the team, building on established Fluence safety management system.
•Lead by example to ensure everyone is staying safe and productive; be a point of escalation for the team, and further escalating any roadblocks to develop a safe path forward.
•Own development of the Field Service Engineers & Technicians in the Region.
•Own the service relationship with the customer. Support customer meetings to ensure our efforts are organized, communication is clear and Fluence is being supportive closing open issues.
•Ensure Fluence is meeting our contractual requirements and support closing contract disputes.
•Ensure Field Service Engineers & Technicians perform proper reactive maintenance and adequately planning/performing Preventive Maintenance with quality work records.  
•Drive and own O&M Service business performance metrics/KPIs/SLAs for the Area (Availability, Safety, Cost, Quality, etc.).
•Identify and drive service process/cost improvements – be a leader for the team and take on additional focused scope service issues, i.e. contractor/vendor management, spares, reliability, preventive maintenance planning/execution, etc.
•Support the FSE&Ts in managing multiple 3rd party service vendors in the safe execution of O&M services across contracted projects. Think and operate strategically about your service area and region.
•Support FSE&Ts in escalating issues within various operating groups. Drive the team to use existing processes and work to improve them.
•Generate daily/weekly reports and customer-facing after-action reports, notifying key stakeholders of any action items, driving resolution/deliverables
•Verify consistent and thorough execution of reactive/preventative maintenance tasks.
•Develop and Manage the service budget for sites within area managed portfolio.
•Collaborate closely with internal and external stakeholders to ensure project maintenance success and alignment with organization objectives.
•Foster relationships with cross-functional teams to facilitate collaboration and knowledge sharing.

What will our ideal candidate bring to Fluence?
•Undergraduate degree preferred (BSEE, BSME, BSCE) or Licensed Electrician from a leadership position.
•Experience in bi-directional inverters, HVAC and 1000V/high current DC systems. Bonus if experienced with substations.
•Experience in managing customer and contractor contracts and dispute resolution.
•5 years related experience in electric utility or independent power producer experience within generation / operations / technical teams (Energy Storage, Coal, Gas, Solar, Hydro, Wind).
•Must have experience leading safety efforts in an operational setting and leading it with contractors.
•A desire to help the service group grow and improve. Desire to learn new things. Must be comfortable being in uncomfortable situations for growth.
•Ability to adapt to dynamic conditions and stay focused/execute on goals.
•Experience with setting up POs and managing scopes of work, payments with 3rd party service providers.
•Highly developed interpersonal skills with ability to interface with multiple levels of customer organization.
•Project Management – must be able to handle multiple types of issues at a site and to articulate plans to customer and drive actions to close internally or with contractors.
•Excellent MS Office; SCADA Experience; MODBUS Experience.
•Must be willing to travel frequently to sites within the service area to meet with customers and the Field Service Engineers & Technicians.
•Requires ability to physically bend, stoop, sit, stand, walk, reach, climb ladders/steps, & lift up to 40lbs.

To support our teams and their families beyond the workplace, Fluence provides an outstanding benefits package effective day one of employment!  Fluence provides medical benefits, employee resource group opportunities, 401K options and first-rate PTO/Vacation plans for valuable work life balance.

🔋 ERG Opportunities #diversity 
🔋 Unlimited PTO
🔋 Medical, Dental, Vision, Life and Pet Insurance
🔋 Annual Bonus Incentive

Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.

Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status. 

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