Energy Specialist - Japan

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

We're looking for Energy Specialists to form the operations team in our Tokyo office. 

A role with Octopus Energy is a chance to join an exciting scale-up business within the energy supply sector – one that’s at the forefront of changing the landscape of the energy industry across the world. A job with us offers you the chance to contribute to building world class operations that will catapult you into a fantastic career.

As a member of the Tokyo team, you’ll...

- Talk to our customers over the phone or via email. You’ll engage with industry stakeholders and help to drive a global change to make renewable energy more accessible to all. 

- We have teams supporting our Japan customers.

- You’ll be at the heart of everything we do - working with customers and keeping customer’s interests at the centre of every decision we make. 

- Take full responsibility for all issues that you come across, you’ll be delivering end to end customer service. Gone are the days of customers getting stuck in a never ending loop of being transferred between departments, you’ll be fully trained in every aspect of the customer experience and be able to help with any problem.

What you’ll need:

- You don’t need prior energy experience. We do things differently at Octopus so it doesn’t always help! We’re looking for people with initiative; you can be a recent graduate or parent looking for a flexible and dynamic opportunity. Some experience in customer service would however be a real benefit

- Right to work in Japan

- You are based in Japan currently and are able to start in Tokyo

- You possess sufficient Japanese language skills to handle customer inquiries in Japanese, both in written and oral communication.

You’ll also need to be:

Excited to help customers - Customer service and improving a customer’s experience is key for all our team- from the Japan CEO to our Data Scientists, everyone across the business deals with customers. In Operations, we’re at the forefront and the main point of call for all our customers and it will be your responsibility to go to the ends of the earth to keep them impressed and excited about Octopus Energy being their energy supplier.  

Open minded - We’re a rapidly growing company, which means sometimes things go wrong, and we don’t shy away from this. We take everything as a learning curve and expect you to as well, being proactive in spotting weak areas and suggesting solutions and improvements to the customer’s experience.

Approachable - Everything we do in operations, and across Octopus, is built around teamwork. People in our teams are always there to support and help each other and we expect everyone to be a team player. 

Inclusive - We are looking to expand our wonderful, inclusive culture full of enthusiastic, unique and diverse people from all backgrounds as we grow across the world and continue to change the industry. We want you to bring your whole self to work and to your interview (don’t dye your hair back to your natural colour on our behalf!).

Dedicated to sustainability - As a renewable energy supplier, those who are a part of our team are also deeply committed to helping, in any way they can in their personal lives in the fight against climate change and making a positive impact for the future.

Committed to improvement - Our energy specialists are the main point of call for our customers and their input hugely shapes the customer journey. We are looking for people who will think outside the box, challenge the status quo and come up with innovative ways of doing things.

Willing to muck in and work hard! - There may not always be a ready-made precedent for what you’ve been asked to help with! You’ll be part of an ambitious team and will need to deal with challenging situations when supporting customers.

Excellent at prioritisation-working proactively and efficiently. Happy to multi-task and manage a variety of tasks at any given time.

Happy with a fast pace- priorities can change very quickly, we’ll need you to adapt under pressure and thrive at the challenge.