Director of Infrastructure

What you’ll do: 

The Director of Infrastructure is responsible for oversight and operational leadership of all the company IT Infrastructure (Data Center, Network, Cloud Operations, and Workforce Productivity, including Phones & Conferencing) related systems and services

• This individual will have the role of directing a team that manages IT service providers, projects,continuous improvement initiatives, and strategic objectives that are related to these IT service domains
• This role is also responsible for effective vendor management, maintaining healthy relationships and strong performance levels among the managed service providers under contract with the company.
• Maintaining strong relationships with business leaders across functions, as it is critical for IT to partner with other departments to understand business requirements and deliver solutions.
• Impartial approach to reasoning (e.g. prioritization, trade-off analysis, organizational psychology)
• This individual will also partner with IT leaders across the company to collaborate on and deliver solutions that benefit and safeguard the entire enterprise
• Collaborate with CIO to develop and execute the company’s IT strategy and assess and recommend infrastructure improvements, upgrades, and IT investments to enhance efficiency, scalability, and performance
• Oversee the design, implementation, and maintenance of the company’s IT infrastructure, including networks, servers, storage systems, virtualization, and telecommunications systems
• Establishes metrics, key performance indicators and service level agreements for driving the performance of IT service delivery
• Work with CIO to strengthen policies and procedures to reduce risk and improve infrastructure reliability
• Collaborates with IT leaders across the company to develop and implement infrastructure technology strategies for both enterprise-wide and company-specific programs that will add value to and protect the organization
• Develops or approves IT cloud, security, and other applicable architectures along with supporting functional and technical documentation
• Researches new technology and develops business cases to support company and enterprise-wide initiatives
• Creates, manages, and reviews processes, partnering with business colleagues to establish appropriate service level objectives, and deliver projects and continuous improvement initiatives across all infrastructure-related solutions and services
• Ensures that IT projects are delivered on time, under budget, and with quality
• Proactively identifies processes that would benefit from system automation to increase operating efficiencies then deliver a design for the solution
• Assesses the impact of IT industry trends to current and future enterprise infrastructure needs and project

What you need:

• Bachelor's Degree in Information Technology, Computer Science, Security or equivalent work experience
• 10+ years of Infrastructure and Virtualization Support Experience
• 7+ years of leadership in enterprise environments with 1,000+ users
• 5+ years; experience with Cloud Strategy, security, risk management, and
• disaster recovery
• Strong skills with GSuite products, Office365, Azure, the Microsoft Security Stack, and their infrastructure components, Linux, Storage, and Network technologies
• Great oral and written communication skills
• Strong interpersonal skills to be able to effectively communicate and negotiate with both technical and non-technical audiences
• Strong capabilities in disaster recovery planning, backup solutions, and business continuity processes
• Excellent analytical and decision-making skills
• Experience with ServiceNOW or similar IT Service Management System
• Familiar with ITIL, COBIT, or similar framework for managing IT infrastructure departments
• Strong Experience with NIST or similar security framework
• Complex manufacturing industry  experience

Soft Skills

• Emotional intelligence
• Thrive in ambiguity amid competing priorities
• Enterprise-wide savvy and view
• Drive and own results
• Learning & growth mindset
• You like trying out novel minimum viable product people-related ideas

Bonus Qualifications:

• Airline industry experience

Please note that this job description is intended to provide a general overview of the position and does not include an exhaustive list of responsibilities and qualifications

At Archer we aim to attract, retain, and motivate talent that possess the skills and leadership necessary to grow our business. We drive a pay-for-performance culture and reward performance that supports the Company’s business strategy. For this position we are targeting a base pay between $185,200- $235,000. Actual compensation offered will be determined by factors such as job-related knowledge, skills, and experience.

Archer is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities, and those with sincerely held religious beliefs. Applicants who may require reasonable accommodation for any part of the application or hiring process should provide their name and contact information to Archer’s People Team at [email protected]. Reasonable accommodations will be determined on a case-by-case basis.