Digital Offer Specialist, Americas New Customer Solutions

Number of employees

1010

Arlington, VA, USA, United States

Posted on: 2023-12-01

Category: energy

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Fluence is the leading global energy storage technology and services company, created and backed by Siemens and AES, two industry powerhouses and pioneers in energy storage. Fluence unites the scale, experience, breadth, and financial backing of the two most experienced icons in energy storage.

Our mission is to create a more sustainable future by transforming the way we power our world. Energy storage is critical to this transformation, yet today the market is fragmented and customers face the challenge of finding a trusted technology partner amidst conflicting technical claims, inexperienced vendors and installers, and new market entrants with limited power sector knowledge.

Fluence brings the proven technology solutions and services that overcome the commercial and regulatory barriers that stand in the way of modernizing our energy networks. We are the partner that can deliver at a global scale with the most experienced and knowledgeable team in the world.

About Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products, comprehensive service offerings, and the Fluence IQ Platform, which delivers AI-enabled SaaS products for managing and optimizing renewables and storage from any provider. Fluence is transforming the way we power our world by helping customers create more resilient and sustainable electric grids.
For more information, visit our website, or follow us on LinkedIn or Twitter. To stay up to date on the latest industry insights, sign up for Fluence's Full Potential Blog.
 
OUR CULTURE AND VALUES

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

We are Leading
Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

We are Responsible
Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We are Agile
We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We are Fun
We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all. 

Fluence is seeking a Digital Offer Specialist who will report to the vice president of New Customer Solutions. This role will create digital elements of new offerings and digital tools supporting growth, while providing thought leadership to the Americas organization on how innovations in the digital space will enhance and transform the stationary storage industry. The Digital Offer Specialist will fulfill these tasks as an individual contributor, while also influencing the activities of supporting team members both internal and external to Fluence. This is an impactful role in a dynamic group inside Fluence with opportunity for high individual contribution and impact.

Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.

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Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status. 

As a Digital Offer Specialist, you will:

  • Be a trusted technology partner, working to ensure industry stakeholders and customers view Fluence as a voice of authority on digital transformation in the energy storage space.
  • Use a combination of internal expertise and direct customer feedback to identify digital product trends, customer needs, and competitive offerings.
  • Collaborate with team members both internal and external to Fluence to conceptualize and create new digital offerings or enhance existing ones.
  • Work with marketing on offer positioning, pricing strategy, and marketing collateral.
  • Partner with sales teams to effectively sell new digital offerings.
  • Analyze performance metrics for digital offers, such as sales data, customer feedback, and market trends, and provide insights for improvement.
  • Track industry trends and competitor activities to ensure that digital offers remain competitive in the market.
  • Educate relevant stakeholders on digital offerings, features, and benefits.
  • Oversee technology scouting in the digital space, to populate, taxonomize, and prioritize emerging new technology opportunities.
  • Engage with senior Fluence technologists in the evaluation and deployment of new technologies.
  • Collaborate across regions to ensure highly impactful digital offerings have an impact across all of Fluence.
  • What will our ideal candidate bring to Fluence?

  • Works in a manner consistent with Fluence’s values.
  • Has a passion for the future of energy storage and a disinterest in the status quo.
  • A degree in computer science, electrical engineering, statistics, data science, or a similar field with high exposure to analytics and machine learning. Masters degree preferred or undergraduate degree with strong record of application in a business setting.
  • Exposure to commercial topics such as business strategy and marketing, including segmentation and positioning.
  • Analytical skills to interpret data, analyze performance metrics, and make informed decisions.
  • Strong problem resolution and decision-making skills, creative and resourceful, display sound judgment and demonstrate accountability.
  • Willingness to stay updated on industry trends, emerging technologies, and best practices through continuous learning and professional development.
  • Excellent verbal and written communication skills to effectively convey messages and engage with various stakeholders.
  • Familiarity with digital technologies and platforms, understanding their capabilities and limitations.
  • A customer-centric mindset with the ability to understand and anticipate customer needs.
  • Ability to work in a time-sensitive and agile growth environment.
  • A collaborative spirit in working across teams and functions.
  • Interest in both the fundamentals of technology as well as adoption of technology by society and industry.
  • Experience working in an agile setting, such as scrum or kanban.
  • Experience with agile project management software such as Jira.
  • Experience with the Microsoft Office software suite (Word, Excel, PowerPoint, Sharepoint).

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