Customer Success Manager

Modo Energy

London

Posted on: 2026-07-22

Category: energy

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Modo Energy is an energy market intelligence platform that provides data, analytics, and forecasts to investors, developers, lenders, and asset managers operating in the energy transition. The company offers a suite of products including bankable revenue forecasts, FCA-regulated and IOSCO-certified benchmarks for battery energy storage and other energy assets, and AI-powered analyst tools designed to support investment-grade decision-making across global power markets. Their platform integrates real-time market data, long-term forecasts, and expert analysis to help clients underwrite, monitor, and optimize energy assets such as grid-scale battery storage and solar projects. Modo Energy's mission is closely tied to accelerating the clean energy transition by equipping the financial and development community with the rigorous, transparent intelligence needed to deploy capital into green energy infrastructure with confidence. By providing regulated benchmarks and defensible forecast methodologies, the company helps reduce the information asymmetry that has historically slowed investment in renewable and storage assets. Their work directly supports the financing of projects critical to decarbonizing electricity grids. What sets Modo Energy apart is its position as the provider of the only FCA-regulated, IOSCO-certified benchmarks for battery energy storage, giving its data a level of institutional credibility rarely found in the energy analytics space. The company also offers Ko, an AI analyst built specifically for energy investment decisions, as well as an API for data integration, a podcast, and live events, making it a comprehensive intelligence ecosystem for the global energy finance community.

About Modo Energy

The energy transition is the biggest infrastructure buildout in human history. Modo Energy is the data platform at the centre of it.

We build the benchmarking, forecasting, and valuation tools that the world's most serious energy investors, developers, and operators depend on to make decisions. If a battery gets financed, built, or traded anywhere in the world, there's a good chance Modo data was in the room.

Founded in 2019, we're 80+ people across London, New York, Sydney, and Madrid; $30M Series B, AI-native, and moving fast.

This is a rare chance to join a category-defining company at the moment it's scaling globally.

We're hiring a Customer Success Manager. You'll own the product relationship across a portfolio of accounts; onboarding new customers, driving activation, and making sure users are getting genuine value from the Modo Energy Terminal.

This is a foundational role with real scope. You'll help shape how Modo Energy does customer success - from the playbooks we build to the tools we use.

What You'll Do

Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start
Drive feature adoption and user activation across your portfolio - you're accountable for users actually using the product
Own product and methodology queries - be the expert customers turn to when they have a question
Run regular check-ins and training sessions with users across your accounts
Monitor account health and flag risk early
Feed customer insight and product feedback back into the business
Work closely with the account management team to ensure seamless customer support at every stage

What We're Looking For

The Essentials

2–4 years in a customer success or account management role within a B2B SaaS environment
Demonstrated ability to drive product adoption and manage a portfolio of accounts
Strong product instinct - you get into the details, learn fast, and become the expert
Proactive approach to account health - you spot disengagement early and act on it

Nice To Have

Experience in energy, infrastructure, or data-driven research products
Familiarity with CS tools such as HubSpot, Intercom, or Gainsight
Exposure to energy markets or an appetite to develop it quickly

Equal Opportunity & Legal

Modo Energy is an equal opportunity employer. Employment decisions are made on the basis of qualifications, merit, and business need. We do not discriminate on the basis of age, national origin, physical or mental disability, race, religion, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristic protected under applicable UK law, including the Equality Act 2010.

If you require assistance or a reasonable accommodation during the application or interview process, please contact us at [email protected].

What You Can Expect From Us

At Modo Energy, we believe that exceptional work deserves exceptional reward. We're a high-performance team; ambitious, collaborative, and genuinely motivated by the scale of what we're trying to build.

You'll have real ownership from day one, work alongside some of the brightest people in the industry, and be part of a company that's defining a new category in the global energy market. We're hybrid: everyone works Tuesday to Thursday in office, with Monday and Friday flexible. We offer top-of-market compensation, equity for every employee, and the space to take your career wherever you want it to go.

We're looking for people who want to do the best work of their careers. If that's you, we want to talk.