Customer Success Coordinator

 About Pivot Bio:

Fueled by an innovative drive and a deep understanding of the soil microbiome, Pivot Bio is pioneering game-changing advances in agriculture. Our first commercial product harnesses the power of naturally-occurring microbes to provide nutrients to crops.  We are dedicated to providing new sustainable ways for farmers to improve yield as they work to help feed the world’s growing population. Read/Hear more about Pivot Bio on Forbes or PBS News Hour.

Position: Customer Success Coordinator; Location:  Ames, IA

Are you looking for an opportunity to work in a rapidly growing customer success team that does meaningful work and is highly collaborative?  Our team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of commercial product, technology, and operations processes.  

We are looking for individuals that are hungry to learn new things, create relationships, and support an adaptive ever challenging environment with a company that is fast changing the world for farmers today.  

  Responsibilities: 

• Handle specific Inbound/Outbound calls, emails, and support tickets from customers, sales rep network, prospects, and internal teams and ensure they are resolved promptly and thoroughly
• Maintain and update customer relationship management tool (specifically HubSpot) to ensure proper tracking of all customer communication and activity, including support ticket activity
• Provide daily support to Customers, Customer Success Team, Commercial Sales and Operations Team, and Business Partners
• Provide an excellent customer experience through interpersonal skills, engaging in quality conversations, with the ability to recognize and support the specific needs of each customer including required detailed knowledge of product insight and business operations
• Show composure, resilience, and flexibility as customer needs evolve and adapt quickly to changing priorities

Qualifications and Experience 

• Minimum of 2 years' work experience in a customer service role required. Customer-facing with a technology company or agricultural vendor/service provider a plus.
• HubSpot experience or similar CRM preferred
• Excellent written and verbal communication, organizational, and problem-solving skills required
• Ability to adapt to a fast-paced environment and handle multiple priorities
• AA or AS college degree preferred
• Position is office based and requires working on a computer, including Zoom meetings, up to 6 hours a day
• Willing to travel up to 10% by car and or by air
• Must have a valid driver’s license

*Must be authorized to work in the United States 

What we offer: 

• Competitive package in a disruptive startup
• Stock options
• Health/Dental/Vision insurance with employer-paid premiums
• Life, Short-Term and Long-Term Disability policies
• Employee Assistance Program with free referrals and discounts
• 401(k) plan, 3% Match
• Commuter benefits
• Annual Training & Development support
• Flexible vacation policy with a generous holiday schedule
• Exciting opportunity to work with a talented and fun team