Customer Specialist - Electroverse

Octopus Energy

3800

London, UK, United Kingdom

Posted on: 2024-08-22

Category: energy

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

About Octopus Electroverse

We’re making electric vehicle ownership as smart and as simple as possible, by building the giant, virtual charging platform of the future.

In just three years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 800,000 connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more.

But it’s just the start: we’re busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers.

Electroverse is a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more - all focused together on making Octopus the go-to name in EV charging. And we’re looking for smart individuals with an interest in the space who can help us make it happen.

About the role

We’re looking for a Customer Specialist to join our operations team and delight our customers as we grow Electroverse.

You’ll speak to both individual and business customers, reply to conversations on social media, and even use our in-built translation software to speak to our customers around the world.

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

Take a leading role in looking after Electroverse customers: from sign-up questions, card requests, app feedback, and more, you’ll be the voice of our growing brand

Deliver high-quality care and support for both businesses and individuals. Octopus is known for its amazing customer service in energy, and we provide that same quality for our EV customers

Dig into the technical side of the product as you solve customer queries

Get to grips with social media management and brand tone of voice as you help represent Electroverse on social platforms

As a core part of the team, you’ll stay up to date with the latest Electroverse features and new releases and be able to talk about these with customers

Work with the wider team to deeply understand the customer ecosystem and suggest ways in which we can improve as we grow

What You'll Need

To be someone who gets real energy from talking to customers, and helping figure out solutions.

To have fantastic written communication skills, able to vary your tone and intended outcome based on whom you’re speaking to

To be comfortable talking to customers in one moment, and to businesses and on social media the next

To take an organised approach to keeping an eye on day-to-day communications and operations, whilst being willing to turn your attention to new tasks: Octopus Electroverse is growing fast and we need someone who’s willing to jump on new problems and opportunities as part of the wider team

To not be afraid to get a bit technical - for example you might be pulling data from our admin portal and reporting it to the wider team

Prior knowledge of EVs & EV tech isn’t required (we’re pushing new boundaries after all!), but an interest in and desire to know more about the industry is important

Why else you'll love it here

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

Visit our UK perks hub - Octopus Employee Benefits

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