Customer Service Specialist

Octopus Energy

3800

Manchester, UK, United Kingdom

Posted on: 2024-08-28

Category: energy

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

When you explain how solar works, you’ll light ‘em up. We’re on a mission to drive the global renewable energy revolution, and we need loads more people to help us brighten the world with our reality. We’re spearheading the transition through the installation of in-home technologies; from Smart Meters and EV Chargers to low carbon heating.

Our smart energy and low carbon heating solutions mean our customers can enjoy clean, green and cosy homes. As a customer support specialist, you’ll be responsible for supporting customers once the sale of Solar Panels or Air Source Heat Pumps have closed. All our customers are passionate and excited for their green energy technology, so it’s your job to keep that excitement up.

We’re looking for people who can join us on the front line, supporting customers with a passion for our mission and growing their career with us.

Our people are our strongest asset, and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. 

The next steps

We do things a little differently around here. If successful in your eligibility questions, we’ll invite you to complete our online blended assessment. This is made up of multiple-choice questions and three short video interview questions. You’ll be scored fairly by a real person and if you stand out to us, we’ll invite you to an online recruitment event where you can show us what you’ve got.

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

Supporting the post-sales process by being the go-to-person for your customers, generating handover documents, booking installations, and loads more

Collaborate with survey and installation teams and third party suppliers to make the Solarand Air Source Heat Pumpmagic happen

Staying on top of all admin to ensure a smooth, enjoyable experience for our customers

Become an expert in our tech with real ownership in the navigation of the installation journey and all its excitement

Be a real advocate for the technology that we are excited to launch across the UK and beyond!

What you'll need

Strong organisational skills and the ability to manage your own time and workload effectively  

A love of dynamic and active office environments, being able to adjust to change and keep up with a fast moving business 

Exceptional communication, ensuring customers feel good about each and every conversation and are excited during their installation

A solution focused approach and positive outlook

Empathy and understanding to help make the right decisions when it comes to customer experience

A love of taking on new tasks and challenges to develop and grow within your role

Join us in the Octoverse!

Starting salary of £27,300 per year 

Commission structure (10k OTE in year 1) 

Equity share options in Octopus Energy 

Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about.

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