Customer Service Representative (Energy)

Octopus Energy

3800

Leicester, UK, United Kingdom

Posted on: 2025-01-06

Category: energy

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

We’re different.

You won’t believe it until you actually start working here. We try to explain it during the application process and through our Discovery Days but really, until you’re immersed in our culture, you’ll realise you’ve never worked anywhere like it.

At Octopus you’re not a number. You're a human and we treat you like one. And that’s how we want our customers to feel too. We want you to help our customers - like genuinely help.

We don’t lie - it’s not easy. We are in the middle of an energy crisis, so expect to handle challenging questions about the cost of energy whilst providing support and reassuring advice to our business customers up and down the country who are facing unprecedented economic challenges.

You’ll need to have a high level of resilience to be able to keep up with the demands of the role.

You’ll chat to our customers over the phone and via email, whilst being given the freedom to help them in a way you too would like to be helped.

You’ll take ownership of their needs and find a way, no matter what, to figure things out with them. During this difficult time, our role here requires us to be actively looking for solutions and being able to deliver these in a friendly and timely manner.

Your colleagues will be some of the most amazing people you’ll be lucky enough to call friends and that you can count on to support you each day and every step of the way on your journey with us. They are the most enthusiastic, determined, curious crew who love being part of disrupting the energy industry but also sharing our mission to humanise the customer service experience. We encourage all our people to ask questions, drive change and share ideas.

There’s a lot (and we mean a lot) to learn in this role, and a lot of work to do. Learning in a fast-paced, dynamic environment isn’t for the faint-hearted. Every day you will come across problems you’ve not seen before, and you’ll be tasked with bringing about creative and practical solutions. We’ll help you build your knowledge and be committed to your development. If you’ve got the attitude to thrive here and want to make a difference - we’ll go that extra mile for you.

As a company, we are always learning - innovation means constant evolution and change. As a result, we are looking for team members that are happy to be as flexible and dynamic as we are!

What you'll be doing:

- Working in Operations, you’ll be at the heart of everything we do - helping our customers.

- Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service. Gone are the days of customers getting stuck in a never ending loop of being transferred between departments.

- You’ll be fully trained in every aspect of the customer experience and will be provided with training of the entire industry and when we say there is a lot to learn we mean it.

- You will be expected to be able to take full responsibility for customer queries and look to provide suitable solutions while keeping up with rapid fire change as we grow.

- Expect the unexpected.

Getting to this point would not have been possible without the commitment and hard work of everyone in the team. Every Friday afternoon we have ‘Family Dinner’, where all our teams connect through a video link with snacks and drinks for updates from the week and to recognise achievements across the teams.

A bit about the role:

Location - central Leicester

Salary - £24,000

Hours - full time

Other benefits - OE Group Share Scheme, free breakfast, cycle to work scheme, EV salary sacrifice & lots more!

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