Customer Service Advisor - Energy (London)

Octopus Energy

4300

London (GB)

Posted on: 2026-06-24

Category: energy

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

What you'll do...

⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.

💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.

📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.

🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.

❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.

🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

The types of people we would love to hear from are those that are...

⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better.

🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.

🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.

🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.

💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen

💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.

🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.

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