Customer Program Manager, Consumer

Who You Are

As a Customer Program Manager at Sila, you are an advocate for our customers and are responsible for programs progressing towards timely success. You own program timelines and coordinating efforts to meet them. You're experienced in generating cross-functional alignment, anticipating roadblocks, and developing mitigation plans. You are a multi-tasker who builds or uses existing tools to efficiently handle responsibilities. Since our programs are highly technical, you will work closely with scientists and engineers throughout Sila and with our consumer partners on multiple projects at the same time.

Responsibilities and Duties

• Build and maintain schedules for customer programs
• Proactively identify critical-path dependencies, risks, and opportunities to accelerate
• Regularly connect with customers to gather information relevant to current and future programs and their decision making processes
• Communicate, plan, create alignment, and take action on tactical decisions with internal and external stakeholders representing different functions
• Lead meetings with customers and partners, including preparing internal teams for discussion topics
• Collaborate with product management to understand and communicate customer product roadmaps, product requirements, and tradeoffs that customers are willing to make
• Develop and improve processes for organizing information and reporting project status

Knowledge and Skill Requirements

• 5+ years program management experience, preferably in externally facing roles and with international partners
• Excellent at gathering, interpreting, and communicating information
• Demonstrated ability to build trust both internally and externally to drive progress
• Fluency in English
• Bachelor’s Degree in a technical subject
• Good technical understanding of batteries preferred
• Fluency in Mandarin preferred

Physical Demands and Working Conditions

• Travel within the United States and Asia (20%)

The starting base pay for this role is between $132,000 and $167,250 at the time of posting. The actual base pay depends on many factors, such as education, experience, and skills. Base pay is only one part of Sila’s competitive Total Rewards package that can include benefits, perks, equity, and bonuses.  The base pay range is subject to change and may be modified in the future.