Customer Onboarding Specialist

Octopus Energy

4300

Leicester (GB), United Kingdom

Posted on: 2025-09-18

Category: energy

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Want a soul destroying call centre job?

Yeah, neither do we.

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. Your team? The best bunch of people you’ve ever worked with - curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense - just a group of brilliant minds tackling challenges together.

It’s not always easy, but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it...BOOM! Something new to learn! But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.

Sound like your kind of place? We want to hear from you.

The process:

First Stage Interview: Your chance to chat with one of our team and get a feel for life at Octopus.

Discovery Day: This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. You will need to be available in person to attend one our discovery days on one of these dates:6th November 2025 25th November 2025

Final Interview: The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision.

A bit about the role:

Start date: Our role is due to start on Monday 12th January 2026

Location - Leicester

Salary - £24,600

Hours - Full Time

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do:

Making energy easy. Cutting through the jargon and helping customers understand whether switching to Octopus Energy is right for them.

Onboard customers by assisting them to select the best tariff to suit their needs. Plus providing knowledge on our low carbon technology - you’ll become an Octopus product guru!

Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.

End-to-end service. No endless transfers or passing the buck - you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.

Thinking on your feet. No scripts, no robotic responses - just real conversations where you listen, understand, and deliver solutions that make sense.

Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile - because that’s what good service looks like.

Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

What you'll need:

Previous experience of working in fast-paced customer service operations or telesales environment would be advantageous

Clear communicator with a focus on listening and acute attention to detail

Honest, focused, and committed to delivering the highest levels of customer service

Adaptable personal style, able to receive constructive feedback on standards of performance - a willingness to always learn and grow

To be a quick learner due to exposure to different departments

We’d love to hear from you if you:

Live for great customer service. You enjoy helping people and making their day just that little bit better.

Ask questions and embrace change. Things move fast here - you’ll love learning new things and rolling with the punches.

Have each other’s backs. No egos, no lone rangers - just a team of brilliant people supporting each other to do their best.

Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.

Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way and make it happen

Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop, but you’ll take it in stride, stay cool under pressure, and keep finding solutions.

Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.

Why else you'll love it here 💚:

🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

🎁 Visit our UK perks hub - Octopus Employee Benefits

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