Customer Onboarding Representative - Italian & Spanish Speaker

Sensorfact is a German industrial technology company that provides smart monitoring solutions for manufacturing and industrial facilities. Its platform enables businesses to track and optimize energy consumption, machine performance, and resource usage across electricity, gas, compressed air, water, and temperature systems. By deploying easy-to-install sensors combined with intelligent software and personalized advisory services, Sensorfact helps industrial clients identify waste, prevent machine failures, and reduce operational costs. The company's mission is centered on driving sustainability and energy efficiency in industry. Sensorfact quantifies its environmental impact through the energy savings it enables for clients, reporting over 420 GWh of identified savings to date. Its offerings span predictive maintenance, Overall Equipment Effectiveness (OEE) monitoring, and leak detection, all designed to help manufacturers reduce their carbon footprint and improve resource efficiency at the machine level. Sensorfact serves more than 4,000 customers across 80 countries and employs over 300 staff. The company operates internationally under multiple language and regional versions of its platform, with its primary German-market headquarters in Berlin. Its combination of hardware simplicity, data-driven software, and hands-on consulting distinguishes it within the industrial IoT and green technology sector.

Ready to scale your career in a high-growth scale up where your results drive real world change?

We’re Sensorfact, Europe’s #1 smart monitoring platform for the industry, on a mission to make industry smarter, cleaner, and more efficient. Every day, our technology helps thousands of manufacturers cut energy waste, reduce costs, and lower carbon emissions through intelligent data insights and automation.

Today, we’ve joined forces with ABB, a global leader in electrification and automation. This partnership has propelled us onto the world stage, enabling us to expand rapidly and help more businesses optimize their energy efficiency, cut costs, and make a positive impact on the planet.

Apply today and help shape a smarter and more sustainable industry.

What you will do:

The Onboarding team is responsible for onboarding our new customers, supporting them remotely with the installation process and ensuring that all of their questions are answered during that process. As an Onboarding specialist, you will help our customers get the most out of our technology and ensure that our customers can experience a high level of service. Specifically, you will be responsible for the following:

• You will take the lead in delivering a best-in-class onboarding experience. This includes identifying key customer needs during a kick-off meeting and ensuring that we can meet them;

• Switching between different departments to help the customer is not a problem for you. As the hub of the installation process, you know how to find your way to different departments easily;

• As the point of contact for our customers, you manage to find a solution for all questions and technical challenges;

• Besides customer contact, you have an eye for spotting up-selling and cross-selling opportunities.

• Taking initiative is nothing new for you. As a fast-growing scale-up, you can play a key role in optimizing the onboarding process.

What you bring:

• Preferably 6+ months relevant work experience (e.g. in previous sales or customer success/support positions), but also suitable for starters/recent graduates

• Fluency in Italian & Spanish, at a native or equivalent level and Business-level proficiency in English

• You are a problem solver, have a proactive attitude and like to take the initiative

• You seek the responsibility and independence that comes with working in a scale-up and you are excited to be part of our growth

• Availability of 32-40 hours per week.

Why you will love working here:

• Grow your career as we scale with competitive performance based earnings

• Pension Contribution of 4% with an employer sponsored retirement plan

• Public transport allowance via NS business card

• Employee Referral Incentives up to €3,000 for a successful referral

• 27 Vacation Days to rest and recharge

• Remote Work Flexibility up to 2 months/year (with manager approval)

• Structured Onboarding & Mentorship support

• Social Events like Sensorfact Week & team dinners

• Office Perks like unlimited coffee, snacks, and free Friday lunch

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