Consumer Account Manager

Who you are

As an Account Manager for Consumer Sales you will be responsible for managing all consumer sales of Sila’s Titan silicon anode material. You will support sales and engineering activities for customers that are making or incorporating Li-on battery cells in premium consumer electronic products. To be successful, you’ll need to work collaboratively with the Product, Program Managers and Battery Engineers to first get the technical win, then eventually negotiate the sales contracts. Your ability to connect with customers, understand their needs, and deliver tailored solutions will be pivotal in driving sales and fostering long term loyalty. You are someone who will represent our company’s commitment to our valued clients.

Responsibilities and Duties  

• Identify business opportunities, capture sales and manage customer accounts by driving alignment within the customer organization as well as internal organization for customer must haves. Develop a strategic plan for each customer.
• Work in collaboration with product management, understand customer product roadmaps, product requirements and tradeoffs customers are willing to make.  
• Manage customer expectations, timelines, and needs. Work closely with the Customer Program team and Battery Engineering team to develop project plans and timelines with concrete steps and goals to support your customer. Be the champion of that schedule to make sure other groups meet the obligations of that schedule.
• Travel to customer sites. Build strong working relationships with customers, such that Sila interfaces know and communicate directly with the customers’ quality, production, supply chain, engineering, product, and finance teams.
• Understand the org chart, reporting relationships and function of each contact, especially the decision makers and the blockers.
• Organize face-to-face and virtual meetings with each customer and prepare attendees and presentations to ensure a productive exchange of ideas.
• Hire, coach, and support talent through consistent feedback, creation of clear goals, navigation of challenges, and celebration of wins
• Quantify the customers’ business opportunities and create multi-year sales forecasts. Manage the customer pipeline using a phase gate process. Support Sila leadership team with strategic planning and execution of the company’s growth forecast.

Knowledge and Skill Requirements 

• Successfully closed or supported the closing of multiple complex, long sales-cycle deals for B2B product contracts
• 10+ years as an account management leader, including external work with customers. 
• Strong interpersonal and negotiation skills
• Strong understanding of batteries that enables understanding of Sila’s materials & applications and being able to hold your own in a technical conversation with the customer’s battery engineers. 
• Required work experience in industries that sell high technology products that need to fit into customers’ product roadmaps (i.e. B2B technologies, not B2C).
• Required experience selling to major consumer electronics OEMs
• Excellent written communication skills, highly organized (esp regarding documentation of conversations) and ability to help build processes as we continue to grow. 
• Comfortable generating, interpreting, and presenting data and reports both internally and externally that are informative and build trust.
• Forecasting of sales and strategic business planning.
• Speaking of Mandarin would be helpful 

Physical Demands and Working Conditions

• Periodic international and domestic travel
• Move long distances (such as from building to building) and be stationary for extended periods of time
• Operate a computer and other office equipment, such as a laptop, copier/printer, etc in a fixed location

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The starting base pay for this role is between $196,000 and $244,000 at the time of posting. The actual base pay depends on many factors, such as education, experience, and skills. Base pay is only one part of Sila’s competitive Total Rewards package that can include benefits, perks, equity, and bonuses.  The base pay range is subject to change and may be modified in the future.