Client Engagement Manager

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia!

What we’re looking for:

We are hiring a Sr Client Engagement Manager. You will report directly to the VP of Global Accounts. Your main tasks will include program management and delivery of Urjanet products & services to Urjanet’s enterprise customers. This person will be a senior leader in the Professional Services organization. This will be a partially quota carrying role with revenue goals.

#LI-REMOTE

What you'll do:

• Collaborate with enterprise Account Managers to develop strategic partnership plan with key enterprise accounts
• Lead onshore & offshore teams comprising of project coordinators, operations managers, data analysts and developers to deliver contractual product and services commitments
• Build positive relationships with customer executives and middle management to develop a deep understanding of customer’s business processes and challenges
• Find opportunities and develop cases to apply technology solutions to improve and scale customer processes
• Develop and refine solution offerings to key enterprise customers that include design and delivery of custom data warehouses, reports, visualizations and applications
• Assist in winning projects with customer to implement new solutions and automate business processes
• Develop and process automation solutions
• Ensure profitability of any custom solutions offerings by sourcing the most efficient method to build and deliver high quality customer solutions.
• Work with offshore teams to streamline processes, enhance output and minimize costs
• Ensure proven project management, clear communication of expectations and consistency to timelines of initiatives

What will help you succeed:

Must-haves:

• 7+ years of professional services and/or client program experience within an enterprise SaaS organization.
• 5+ years of leadership and team management experience
• Strong understanding of building and delivering technology solutions and optimizing business processes
• Customer success or solution delivery background with experience handling enterprise accounts
• Highly organized with good interpersonal and leadership skills.
• Strong written and verbal communication skills, ability to articulate and sell a vision internally and externally.
• Bachelors in Computer Science or Information Systems a plus
• Experience of leading a P&L a plus
• Technical background is a plus

Benefits:

• "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection
• Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year
• 15 annual company-wide holidays including a week long "summer break"
• 10 days sick leave
• Up to 4 weeks bereavement leave
• 2 volunteer days off
• 2 professional development days off
• 12 weeks paid parental leave for all parents
• Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons
• 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents
• Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development