Associate Manager, Inside Sales

Lucid Motors

5500

Newark, CA, United States

Posted on: 2022-10-31

Category: emobility

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The Associate Manager, Inside Sales, is tasked with both engaging customers and managing relationships as well as leading a team focused on these same tasks and activities. In this player-coach role, this person will be managing a team of Inside Sales Advisors whose core responsibilities are: engaging and educating prospective customers; managing a complete pipeline of customers at every stage in their purchase journey; and personalizing the experience to each customer.

This person will be naturally organized with strong leadership skills and a focus on efficient and effective operations management. The Associate Manager, Inside Sales must be agile and driven with an inclination for coordinating and developing all team members to consistently deliver exceptional customer experiences through education and enjoyable interactions.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Notice regarding COVID-19 protocols

At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.

Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

The Role:

Support with the recruitment, training, and development of a high performing and customer-focused team

Responsible for the achievement of Inside Sales objectives – including sales performance

Demonstrate a lead from the front approach, willing to role play, lead by example and show active presence in Sales activities

Manage and coordinate Inside Sales team scheduling

Participate in 360o reviews to identify skill gaps, areas for improvement and create training and development plans for all team members

Assist in the development of Inside Sales SOPs, FAQs, and workflow documentation in collaboration with groups including, but not limited to: Inside Delivery, Customer Care, Field Sales, Business Systems, and Sales Enablement

Execute on a culture of continuous improvement

Maintain active engagement with prospects and customers through multiple channels (phone, email, web-based multimedia tours, and chat)

Maintain up-to-date product knowledge and their value to our customers

Meticulously record customer feedback to improve both products and processes

Think critically about sales data and recommend new and scalable strategies to improve both sales numbers and the customer experience

Identify inefficiencies and pain points in existing workflows for prospects/customers and clearly communicate how we can solve these issues

Perform additional responsibilities as assigned to meet business needs