Account Director, Western US

Via Transportation is a public mobility technology company that develops software and operational solutions for shared transportation networks. The company provides a comprehensive suite of products including microtransit, paratransit, student transit, corporate and campus shuttles, and health transportation services, serving cities, transit authorities, school districts, universities, healthcare providers, and corporations. Via's platform enables dynamic, on-demand routing and scheduling that maximizes vehicle utilization and reduces the number of single-occupancy trips on the road. By replacing inefficient fixed-route systems and private car trips with intelligent shared mobility, Via contributes to lower emissions and more sustainable urban transportation ecosystems. The company also offers Remix, a transit planning and scheduling platform, and has integrated Citymapper into its mobility-as-a-service offerings to help cities build more rider-centric networks. Via's mission centers on reimagining public transit to be more equitable, efficient, and accessible, ensuring that underserved communities gain reliable connections to jobs, education, and healthcare. What distinguishes Via is its combination of proprietary routing algorithms, real-time operations management tools, and in-house consulting expertise through Via Strategies, allowing it to serve both the technology and operational needs of transit agencies at scale.

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As an Account Director at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. Our Partner Success team is made up of talented, collaborative people who are passionate about making public transit better, and at Via, the work we do together translates into real impact for the people who depend on it every day.

About the Role:

• Own a portfolio of complex, high-value partner relationships, serving as the primary point of contact for executive city and agency leadership and setting the standard for how we show up at that level
• Act as a trusted advisor and consultant to partners at the most senior levels, translating their ideas and community needs into revenue opportunities and driving decisions that shape service outcomes
• Build and steward deep, long-term relationships with partners, acting as a strategic peer to senior leadership and spotting opportunities for service growth and revenue generation
• Use service performance data to set the strategic direction for each partnership, ensuring decisions on quality, efficiency, and growth are grounded in evidence
• Independently lead multi-year and highly complex contract renewals and service expansions, navigating high-stakes negotiations with executive stakeholders to increase year-on-year revenue
• Champion new products and capabilities internally, influencing Via's roadmap and advocating for partners to facilitate the expansion of each partner's service size and scope

About You:

• 10+ years of relevant work experience in a client-facing role, with a track record of owning and growing strategic accounts independently at the most senior levels
• Quantitatively inclined and data savvy; you use complex data sets to drive strategic decisions and influence senior stakeholders both internally and externally
• An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
• A reliable, motivated self-starter who shapes the way things are done and sets a standard others aspire to
• A natural leader in every sense — someone whose judgment, presence, and way of operating raises the quality of the work and the people around them, regardless of title

Compensation and Benefits: 

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Base salary range: $160,000-$200,000
• Comprehensive health coverage, with low-cost dental and vision plans
• A 401(k) with a generous company match and vesting
• Fully paid parental leave for new parents, with extended leave options
• Additional benefits (family planning, mental health, pet insurance, and other wellness perks)
• 20 days of paid time off (PTO) annually

There has never been a more exciting time to be on the cutting edge of public mobility. 

Ready to join the ride?