Senior Manager - Support Enablement

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Director, Technical Support

What You Will Be Doing

The Sr.Manager will be responsible for multiple deliverables which enables technical support services. Primarily engaging in management of technology training, process training, product trainings and content development, to ensure optimal skillset development across the team. Sr.Mgr would be performing a combination of Managing Technical enablement operations as well as work with providing inputs to Tools/Automation team on training automation development. The Sr.Manager needs to be flexible to cover different shift times. The Sr.Mgr needs to have a pro-active approach to any unforeseen issues. The Sr.Mgr we are looking for must have an interest in Customer Service and ability to work in an exciting and fast-paced Internet & Social industry.

What You Will Bring to ChargePoint

• Perform analysis of training requirements, Tools & technology necessary for Technical enablement of
• Work closely with the operations team to analyze and help improve training delivery processes
• Generate ideas for training workflow improvement, planning and forecasting
• Manage technical, product and process training tools and content creation
• Use trends and reports to forecast training and tools & automation requirements
• Assist with projects and other duties as requested or assigned
• Ability to work effectively in Night shift
• Strong operational skills in managing teams focusing on the following skill-sets: Networking, EV Charging, Linux, Shell Scripting
• Video & Text oriented Knowledge base workflow/tools management (Article creation, Review & Publishing)

Skills

• Demonstrate sound work ethic
• Must have advanced people management skill set as well significant past experience in operations
• Ability to create reports in Excel and perform planning & forecasting of training requirements
• Capability to manage enterprise level support enablement teams
• Ability to multi-task, focus and deliver consistent, measurable results
• Previous call center experience required 
• Previous experience performing large scale technical enablement is considered an asset.

Aptitudes

• Ability to take initiative
• Strong interpersonal and motivational, people skills
• Must have good time management and team management skills
• Capable of managing multiple, simultaneous projects with strict timelines
• Must be friendly and professional with a positive attitude
• Organized with the ability to quickly and effectively adapt to change
• Excellent attendance record
• Able to communicate professionally - oral and written
• Problem solving skills

Requirements

• Minimum of 8+ years relevant experience.

• Working experience, certifications, or bachelor’s degree.

Location

Bangalore, India

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.