Sales Operations Specialist

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

About the Role

We are looking for a Sales Operations Specialist who will be responsible for providing Sales Operations support to ChargePoint’s various sales and channel functions. In this supporting role, you will help drive the overall productivity and effectiveness of the assigned sales territory across Europe.

What You Will Be Doing

• Answering customer inquiries and following up with customers about their order status.
• Compiling sales data and guides to the sales department.
• Review and research order issues including shipment status and invoice discrepancies and resolve with appropriate teams
• Support sales representatives with processing requests and orders in a timely manner, processing requests for rush orders to ensure customer satisfaction.
• Handling administrative duties for the company and its executives and management teams.
• Provide assistance with requests, training and onboarding new sales and refresher training for existing sales
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems
• Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
• Build and maintain strong relationships with sales teams, customers, partners and cross functional teams such as finance & accounting, product management, operations and logistics.
• Present ideas and recommendations, and continuously look for ways to improve sales and sales operations processes
• Act as a backup to other sales operations team members as needed
• Support other sales efforts as assigned

What You Will Bring to ChargePoint

• Experience in administration and high-volume office work may be advantageous.
• Strong analytical, organizational, and time management skills.
• Excellent team working, motivational, interpersonal, communication, and customer service skills.
• The ability to multitask and quickly switch your focus.
• Experience with Salesforce (Sales Cloud and CPQ) and NetSuite is a big plus
• An understanding of sales principles and customer service practices

Requirements

• 3-5 years’ experience in related field
• Professional working proficiency in English
• Fluent in French and German 
• Proven Sales Operations or Order Management experience
• Outstanding analytical and interpersonal skills
• Must have an attention to detail and a commitment to quality
• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently
• Technical - the individual must be an experienced user of Excel, and Salesforce.
• Integrity – Must be above reproach and exemplify a high standard of character in all interactions
• Confidence – Must present self in a humble yet capable manner and tackle tasks with confidence, particularly during times of increased pressure

Location

Amsterdam (Hybrid)

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.

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